Privacy Policy

Rapid Key 24/7 is a mobile auto locksmith service operating across the Cotswolds, Midlands, and South of England. In this policy, "we", "us", and "our" refers to Rapid Key 24/7.

If you have any questions about this policy, please contact us at [email protected] or call 07348 263586.

We may collect the following personal information when you contact us or use our services:

• Your name
• Your phone number and/or email address
• Your location (to dispatch a technician)
• Vehicle details (make, model, year) provided for a quote
• Details of the service requested

We collect this information when you call us, send a WhatsApp message, fill in a contact form, or otherwise get in touch.

We use the information we collect to:

• Provide the locksmith service you have requested
• Contact you to confirm bookings or follow up on enquiries
• Send you a quote for the work requested
• Comply with any legal obligations

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell your data to third parties.

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — to carry out the service you have requested.
• Legitimate interests — to respond to enquiries and manage our business operations.
• Legal obligation — where we are required to retain records by law.

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Typically, customer contact and job records are retained for up to 6 years for accounting and legal purposes, after which they are securely deleted.

We do not share your personal data with third parties except where necessary to deliver our service (for example, a sub-contracted technician attending your job) or where required by law. Any third parties we work with are required to handle your data securely and in accordance with UK GDPR.

Our website may use cookies or similar technologies to understand how visitors use the site. These are used for analytical purposes only and do not identify you personally. You can disable cookies in your browser settings at any time.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (the "right to be forgotten")
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.